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Pierce said this agreement complements other longstanding relationships and programs in Juneau. For example, she said Cruise Line Agencies of Alaska will still handle logistics and scheduling for the cruise lines. And Tourism Best Management Practices, the industry’s voluntary program for fielding and responding to community complaints, will continue.
Things to See in Juneau, AK During Your Cruise Stop
We believe that through cooperation and collaboration, we can create opportunities and benefits for the port communities we visit – and keep this state a great place to visit – and a great place to live. Jeremy Hsieh is the deputy managing editor of the KTOO newsroom in Juneau. He’s a podcast fiend who’s worked in journalism since high school as a reporter, editor and television producer. He ran Gavel Alaska for 360 North from 2011 to 2016, and is big on experimenting with novel tools and mediums (including the occasional animated gif) to tell stories and demystify the news. The organization’s global headquarters are in Washington, DC, with regional offices located in North and South America, Europe, Asia and Australasia.
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Growing pains are inevitable, and cruise lines cooperating in port goes a long way in the community. Most agents get commissions from the cruise lines, not out of your pocket. Cruise Lines International Association Alaska is part of the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community. All of the major cruise lines that visit Juneau have signed an agreement with the city — the first of its kind in Alaska — committing to nine actions.

The Best “Non-Excursions” in Port During Your Alaska Cruise
Juneau already has the highest average per-passenger spending in the state. How are cruise ship passengers being received in your business/industry? In the past, it was common for some residents to view the industry as a nuisance. Everything slows down as they tour — locals stopped coming to town simply to avoid this.
What is an Alaska Cruise Tour?
I do not offer the cheapest vacations, but the vacations with the most value based on what my clients are looking for. Most of the time my fee is about 1% to 2% of the cost of the trip – not a lot to pay to have a professional at your side and assisting with all the details. I look forward to speaking with you and answering any questions.
Choose from eight Cruisetours to see the heart of this great land. Discover the rich culture of Southeast Alaska’s Native Americans and witness a rip roaring lumberjack competition on this comprehensive tour of Ketchikan. We'll match you with a local itinerary expert to help you plan your trip. Look for titles such as cruise specialist, or cruise counselor at an agency.
Learn about the latest ships and destinations by browsing hundreds of questions (and the answers to those questions) posted by real cruisers. If you happen not to find what you’re looking for, you can even post a question of your own. Agents are always tracking the fluctuating rates and deals going on in the cruise industry. If your cruise goes down in price after you book, they can get you a rebate before you depart. It owns two of the four cruise ship docks in town, but it hasn’t historically taken an active role in how they’re scheduled.
Traditional businesses closed and moved to new locations outside downtown. CICF supports non-profit organizations that encourage job creation and training, improve access to community services and provide youth and adult education, particularly for minority and disadvantaged students. In addition, the Foundation promotes programs designed to improve public health or medical research aimed at disease prevention. CICF also supports programs that promote environmental awareness and education, as well as the study of enhanced environmental technologies for the maritime sector.
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Alaska Cruises
They also agree to maximize support for local businesses and support the use of up to $10 million in cruise ship passenger taxes to expand Centennial Hall. The Cruise Industry Charitable Foundation (CICF) focuses its efforts on programs that are designed to improve the quality of life in the communities served by the cruise industry. CICF supports programs that enhance educational opportunities for youth, including those designed to improve literacy, teach basic life skills and promote good citizenship.

What effects do you expect the 2016 cruise season to have on your business/industry? 2016 is expected to have an additional 20,000 more passengers based on estimates. By next season, we will have half of our new projects completed, so there will be some challenges with ships adjusting. However, positive changes with a floating dock include accessibility, security and increased dock space for larger ships.
The newly revitalized Norwegian Jewel, Norwegian Sun and Norwegian Spirit bring that and more with beautifully renovated spaces and staterooms. Sip a cocktail with spectacular views from the coziest spot at Spinnaker Lounge or take a dip in one of five luxurious hot tubs. Whichever ship you choose, Alaska and the vacation of a lifetime await. When and how did you first become involved in the tourism industry? I mentioned this to my hairdresser, who told me to go see Don Habeger and let him know I was looking for a job.
Cruise Line Agencies of Alaska has offices in Ketchikan, Anchorage, Dutch Harbor, Haines, Homer, Icy Strait, Juneau, Petersburg, Seattle, Seward, Sitka, Skagway, Valdez, Whittier, and Wrangell. Many of these offices are staffed year round and are ready to assist with a wide range of requests. We deal with just about anything and everything that has to do with cruise ships. We coordinate and advise on Customs and Immigration issues, we locate hard to find items, we help transport crew members, we search for lost luggage, we assist passengers getting to and from vessels, and attend to all vessel needs. The staff at Cruise Line Agencies is dedicated to assisting you with all the services necessary for a comfortable cruise and easy connections throughout Alaska. Our local knowledge of Alaskan Ports will prove invaluable to you before, during and after your visit.
Any time something significant is changed in a port, it takes some adjustment. Everyone is well informed so we look forward to tackling the upcoming season. We are actively looking for ways to accommodate cruise ships and passengers. We have improved culture, beautified downtown, hired ambassadors and addressed tourism impacts through voluntary measures. The tourism industry is positive for Alaska, and we want Juneau to be a world cruise port of call. We see about the same amount of cruise ships, but they are larger cruise ships and hold more passengers.
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